Practical technology support for growing businesses
Novello Consulting helps small and medium sized businesses choose, set up and manage the systems they rely on every day, from phone systems and connectivity to CRM, booking platforms, data, reporting and IT support.
We work with leading UK technology providers.
The systems your business runs on.
Independent advice and hands on delivery across the technology that keeps a small or medium business working day to day.
Business phone systems and VoIP
Cloud phone systems, SIP and Teams calling, scoped, sourced and rolled out without disruption.
- Cloud VoIP and SIP
- Teams calling
- Number porting and PSTN switch off
Connectivity, broadband and mobile
Business broadband, full fibre, leased lines, failover and company mobiles, sized for how you actually work.
- Full fibre and leased lines
- 4G and 5G failover
- Business mobile plans
CRM and booking system support
Choosing, setting up and tidying the systems that hold your customers, appointments and enquiries.
- CRM selection and setup
- Booking platforms
- Microsoft 365 and integrations
Data, reporting and operational support
Clear reporting and tidy data so you can see what is happening in the business without guessing.
- Dashboards and reporting
- Data clean up
- Process and workflow support
IT support for small businesses
Day to day help when something breaks, plus sensible advice when you do not have anyone technical in house.
- Ad hoc and ongoing support
- Laptops, accounts and email
- Backups and security basics
Contact centre systems and diallers
Dialler platforms, call routing, wallboards and reporting for teams that live on the phone.
- Dialler platforms
- CloudTalk and similar tools
- Call reporting and quality
AI receptionists and automation
Useful if you miss calls or spend too long on admin. We help you work out whether it fits before you commit.
- Out of hours call cover
- Booking and enquiry capture
- Honest assessment first
The kind of businesses we work with.
Most of our clients know something needs improving but are not sure what to change first. That is usually where we start.
Contact centres
Support with data and reporting, telecoms, CRM systems and the day to day operational fixes that keep a floor of agents productive.
Salons, clinics and appointment based businesses
Booking systems, phone systems, connectivity, customer messaging and Google accounts, set up so the team can get on with the job.
SMEs upgrading their communications
New phone systems, broadband, company mobiles, diallers and platforms like CloudTalk, compared properly and put in place for you.
Businesses without internal IT
Flexible technical support when hiring a full time IT or operations person does not make sense yet.
We also help residential clients with practical IT support on an hourly basis when they need a hand.
We sit between your business and the technology providers.
Our job is to make sure the solution actually fits what you need. Some work we do hands on ourselves. Where a specialist or enterprise level solution is the right answer, we bring in trusted partners and manage them for you.
You do not need to understand every technical detail or chase several suppliers yourself. That is the point of having us.
Work out what you actually need
A straight conversation about how the business runs, what is frustrating people and what needs to change.
Compare the options
We shortlist across the market and explain the trade offs in plain English, including the cost over the full term.
Set it up properly
We handle the supplier, the install, the porting and the training so your team is not left working it out alone.
Stay available afterwards
Ongoing support where you want it, or a call when something needs changing. No lock in to a big retainer.
What we are working on for clients right now.
Contact centre operations
Reporting, telecoms, CRM tidying and operational improvements for teams handling high call volumes.
Appointment based businesses
Better booking systems, clearer customer communication and phones that work properly during a busy day.
Sourcing and setting up communications
Phone systems, connectivity, company mobiles and platforms compared, negotiated and installed.
Support without an in house team
Practical IT help and honest advice for businesses with no internal technical resource.
Why businesses choose Novello.
Independent advice
Recommendations based on what fits, not what we are tied to.
Vendor neutral
We shortlist across the market and manage the procurement for you.
Flexible support
Hands on where it helps, trusted partners where a specialist is needed.
Plain English
No jargon and no assumptions about what you already know.
Tell us what is not working and we will help you sort it.
Book a free consultation and we will look at your phones, connectivity, systems and day to day tech, then set out clear options with no sales pressure.