Client Success Stories
2026
GM Scalp – Systems Upgrade & Business Support
GM Scalp approached Novello Consulting with two key operational challenges. The business required a more efficient, user-friendly telephone system capable of supporting multiple lines, and also needed to migrate from their existing salon booking platform to a more flexible solution that would better support day-to-day management.
Novello Consulting began by conducting a full discovery process to understand the business requirements, operational workflows, and future growth plans. Based on this, we researched and shortlisted the most suitable suppliers aligned to GM Scalp’s needs.
Following supplier selection, we managed the end-to-end implementation, acting as the central point of contact between GM Scalp and the service providers. This ensured the transition was coordinated, deadlines were met, and disruption to daily operations was kept to a minimum. We also delivered hands-on staff training so the team felt confident using the new systems from day one.
Our involvement continued beyond the initial go-live, providing ongoing operational support and guidance to ensure the business remained comfortable with the new setup and could fully utilise the functionality available.
As a result, the transition was completed smoothly and efficiently, with improved reliability across communications and greater flexibility within the booking and management systems. The project significantly reduced operational friction and gave the business stronger foundations for future growth.
Phillips Consultant – Telecoms System Upgrade
Phillips Consultant engaged Novello Consulting after experiencing ongoing challenges with their existing contact centre platform. The technology lacked the reporting and visibility required to effectively manage performance, and as a result staff productivity had declined without a clear understanding of the root cause.
Novello Consulting carried out a detailed discovery process to identify the most critical operational requirements, including reporting capabilities, system reliability, and ease of use for the wider team. Following this review, we assessed multiple technology providers and produced a shortlist of two solutions that closely matched the organisation’s needs and budget.
Once a provider was selected, Novello Consulting managed the implementation and transition process end to end. This included coordinating with the supplier, overseeing the system setup, supporting the migration, and delivering structured training for both management and operational staff to ensure confidence with the new platform.
The impact was immediate. With improved reporting and visibility across performance metrics, Phillips Consultant were able to identify workflow improvements and optimise how their team operated. This resulted in a noticeable increase in staff productivity, better oversight for leadership, and a more reliable and scalable contact centre environment.